What we promise, and what we do not

What we promise

• A published delivery time for every service, and a right to cancel and be refunded if we exceed it for reasons not on your side — written out service by service below.
• A published price in front of you before you order, and an invoice you see before any payment.
• A paid invoice in your inbox with every confirmed payment: a sequential invoice number, your order number and the amount — sent automatically the moment the payment settles.
• Work does not start before your payment is confirmed. And if the service cannot be performed at all, we are owed nothing.
• Explicitly written limits on what each service does and does not do — they reach you inside the contract, before payment.
• No deliverable reaches you until an independent reviewer who did not produce it has signed off — and the sign-off is cryptographically verified, not asserted. This is enforced in our production line, not left to good intentions: an order cannot be closed by whoever produced the work, closure requires a signature from a separate reviewer verified against a trust root whose private key is held outside our codebase, and a reviewer's name beside the word “PASS” is explicitly rejected as evidence. A failed review is recorded permanently — a later pass does not erase it — and if the reviewed content changes after approval, the approval is void and the review runs again. This applies to every service published on this site.

Timelines and delays — service by service

• Independent Store Assistant: Preparation (if needed) within 7 business days of your approving its items · Installation within 10 business days of your go-ahead and page-inventory approval. A target estimate for your deliverable, not a guarantee; business days are counted only after your full approval of the conditional items (preparation items / inventory / source list / go-ahead) reaches us, and it is governed by the timelines-and-delays clause in the terms.
  If we exceed 12 business days for preparation or 15 business days for installation for reasons not on your side, you may cancel the undelivered part for a full refund.
• AI Readiness & Blind-Spot Audit: First Audit delivered within 5 business days of your order (or of your approving the question list if you edit it) · Audit & Fix within 10 business days of scope approval. The 90-day Re-check can only be ordered 90 days or more after a First Audit or an Audit & Fix we completed for you; its delivery time is confirmed to you in writing before you pay, and it is not published here. A target estimate for your deliverable, not a guarantee; business days are counted only after your full approval of the conditional items (preparation items / inventory / source list / go-ahead) reaches us, and it is governed by the timelines-and-delays clause in the terms.
  If we exceed 10 business days for the audit or 15 business days for the fix package for reasons not on your side, you may cancel the undelivered part for a full refund.
• Your share of AI answers — documented measurement: Single measurement delivered within 3 business days · Extended measurement within 5 business days. A target estimate for your deliverable, not a guarantee; business days are counted only after your full approval of the conditional items (preparation items / inventory / source list / go-ahead) reaches us, and it is governed by the timelines-and-delays clause in the terms.
  If we exceed 6 business days for a single measurement or 10 business days for the extended measurement for reasons not on your side, you may cancel the undelivered part for a full refund.
• Decision Signal Engine: Managed installation delivered within 7 business days of your approving the source list · Extended setup within 10 business days, because the second tuning cycle only runs after a full week of real operation on your sources. A target estimate for your deliverable, not a guarantee; business days are counted only after your full approval of the conditional items (preparation items / inventory / source list / go-ahead) reaches us, and it is governed by the timelines-and-delays clause in the terms.
  If we exceed 12 business days for the managed installation or 15 business days for the extended setup for reasons not on your side, you may cancel the undelivered part for a full refund.
• Agent Governance Audit: The audit report is delivered within 10 business days of the discovery session and receipt of your agent inventory and permission documents; in the implementation package, implementation and testing follow within an additional 15 business days after bounded access approval — a target path of 25 business days for the implementation package. A target estimate for your deliverable, not a guarantee; business days are counted only after your full approval of the conditional items (preparation items / inventory / source list / authorization — itemised for you when the order is confirmed) reaches us, and it is governed by the timelines-and-delays clause in the terms. One clock governs the target: it starts for your whole package when the conditional items are complete — the authorization item IS the bounded-access approval — pauses whenever work is waiting on an action from your side, and the 10- and 15-day spans are internal stages within the target, not separate cancellation clocks.
  If we exceed your package's target — 10 business days for the audit, or 25 business days for the implementation package — after the start conditions are complete, for reasons not on your side, you may cancel the order for a full refund. If the conditional items on your side are not completed within 30 days of placing the order, the order is closed and anything paid is refunded in full.

A business day is Sunday–Thursday at the entity's home timezone, public holidays excluded. The clock starts when your start-up requirements are complete and pauses whenever an approval or a document is pending on your side.

What we do not promise

• The timelines above are commitments protected by our published refund policy: whatever we do not deliver on time is refunded under the refund policy.
• We do not guarantee a ranking or a mention inside AI systems we neither own nor control, and we promise no sales figure and no conversion rate.
• We do not ask for your passwords: in the AI Readiness & Blind-Spot Audit the diagnosis is external, on your public pages, with no access to your systems and no personal data, and whatever we install runs on your own account and your own keys. The Agent Governance Audit is an explicit exception: it needs your agent inventory and your permission documents, and its implementation package needs bounded access inside your environment — granted by you and itemised before it is used — to run the deny/allow/escalation tests. Even there we take no passwords and no standing access.
• We do not take cards on this site, we store no card data, and there is no checkout page here. Any page asking you for card details in our name is not ours.

The final contract and terms

• The final contract and terms — scope of work, timelines, refunds, and the limits of what we carry — are sent to you in writing before you confirm payment, and this page is not a substitute for them.
• If your organisation requires an accredited tax invoice in order to pay, state it in your order note before paying — we will confirm the available arrangement before you commit.
• The AI Readiness & Blind-Spot Audit has its full service terms published: service terms and platform matrix.
• Site terms of use and privacy policy: Refund policy · Terms · Privacy.